Privacy Policy

Introduction

At Neon Storm Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification for registration
• Travel and accommodation preferences
• Special requests and accessibility needs
• Loyalty program information

Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Location data (with your consent)
• Security camera footage in public areas

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and providing accommodation services
• Facilitating check-in and check-out processes
• Processing payments and managing billing
• Providing customer service and support
• Personalizing your experience and preferences
• Marketing communications (with your consent)
• Maintaining security and safety
• Complying with legal obligations
• Improving our services and facilities

Information Sharing

We may share your information in the following circumstances:

Service Providers

• Payment processors and financial institutions
• Reservation systems and booking platforms
• Marketing and communication service providers
• IT support and cloud storage providers

Legal Requirements

• When required by law or court order
• To comply with government regulations
• For tax reporting purposes
• In response to lawful requests from public authorities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure payment processing systems
• Regular security assessments and updates
• Access controls and employee training
• Secure disposal of personal information
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information
• Restriction: Request limitation of processing
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Generally, we retain guest information for 7 years after your last stay, unless a longer retention period is required by law.

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are subject to appropriate safeguards, including:

• Adequacy decisions by regulatory authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Displaying prominent notices at our hotel

Your continued use of our services after such changes indicates your acceptance of the updated Privacy Policy.